Refund Policy – PastimeRelics.com
Returns & Refunds
We want you to be completely satisfied with your purchase. If you’re not happy with your order, you may return most items within 30 days of delivery for a refund or exchange.
Return Process
To initiate a return:
- Contact our customer service through our website
- Obtain a return authorization number
- Package items securely in original packaging
- Include all original materials and documentation
- Ship using a trackable method
Return Conditions
Items must be returned in:
- Original, unused condition
- Original packaging with seals intact
- With all included components and documentation
- Free from any damage or alterations
Return Costs
Standard returns: $6.95 (deducted from refund)
Free returns for:
- Defective or damaged items
- Incorrect items received
- Quality issues
Refund Processing
Once we receive your return:
- Inspection within 5-7 business days
- Refund to original payment method
- Email confirmation sent
- Allow 7-10 days for bank processing
Exchange Options
We offer exchanges for:
- Different products of equal value
- Store credit for future purchases
- Alternative items from our collection
Non-Returnable Items
The following cannot be returned:
- Opened playing cards
- Used magic tricks
- Downloaded digital content
- Personalized items
- Final sale items
Defective Items
If you receive a defective item:
- Contact us within 14 days of delivery
- Provide photos or video of the issue
- We cover return shipping costs
- Choose replacement or full refund
Collectible Returns
Playing cards and collectibles must be returned:
- With original cellophane intact
- All seals unbroken
- In original protective packaging
- With certificates of authenticity included
International Returns
Additional requirements for international returns:
- Customer pays return shipping
- Must include customs documentation
- Refund minus original shipping costs
Return Authorization
All returns require prior authorization. Returns without authorization will be refused.
Quality Inspection
All returns undergo thorough inspection. Items not meeting return standards will be returned to customer.
Holiday Returns
Extended return period for holiday purchases:
- Items purchased November 1 – December 24
- Eligible for return until January 31
- All standard conditions apply
Gift Returns
Gift returns accepted for:
- Store credit only
- Within 30 days of delivery
- With original gift receipt
Partial Returns
Partial order returns accepted. Refund issued only for returned items meeting criteria.
Return Timeframe
Returns must be received within 14 days of authorization. Late returns subject to restocking fees.
Damaged Returns
Returns damaged in transit not accepted. Use insured shipping for valuable collectibles.
Return Status
Check your return status:
- Through customer service
- Using return tracking number
- Via email updates
For return questions, contact us through our website form. Include your order number for faster service.