Frequently Asked Questions – PastimeRelics.com
Orders & Shipping
How long does shipping take?
Standard Shipping: 5-10 business days
Priority Shipping: 3-5 business days
Express Shipping: 1-3 business days
International Shipping: 7-21 business days
Do you ship internationally?
Yes, we ship to over 60 countries worldwide. Shipping costs are calculated at checkout based on your location.
Can I modify my order after placing it?
Contact us immediately through our website. Changes are only possible before orders enter the shipping process.
Products & Collections
What types of products do you offer?
We specialize in premium playing cards, puzzles, magic tricks, dexterity toys, and unique collectibles from Art of Play.
Are your playing cards suitable for card games?
Yes, while many are collectible, all our playing cards are fully functional and perfect for gameplay.
Do you offer limited edition items?
Yes, we frequently release limited edition collectibles that are available exclusively through our website.
Returns & Exchanges
What is your return policy?
We offer 30-day returns for unopened items in original condition. Opened playing cards and used items cannot be returned.
How do I return an item?
Contact our customer service to initiate a return. You’ll need your order number and reason for return.
When will I receive my refund?
Refunds are processed within 5-7 business days after we receive and inspect your return.
Product Quality
What makes your playing cards special?
Our cards feature premium cardstock, intricate designs by world-class artists, and superior handling characteristics.
Are your puzzles challenging?
We offer puzzles ranging from beginner to expert level, each designed to provide a unique and engaging experience.
Payment & Accounts
What payment methods do you accept?
We accept all major credit cards, PayPal, and other secure payment options.
How do I create an account?
Click “Create Account” in the top navigation. Accounts help you track orders and save your preferences.
I forgot my password – what should I do?
Use the “Forgot Password” feature on the login page to reset your password.
Customer Service
How do I contact customer service?
Use the contact form on our website for the fastest response. Include your order number for order-related questions.
What are your customer service hours?
Our team is available Monday-Friday, 9:00 AM – 6:00 PM PST. We respond within 24 business hours.
Collector Questions
Do you restock sold-out items?
Limited edition items typically do not restock. Sign up for notifications on product pages for potential restocks.
How should I store my collectible cards?
We recommend storing cards in a cool, dry place away from direct sunlight to preserve their condition.
Magic & Puzzle Products
Are magic tricks suitable for beginners?
We offer magic tricks for all skill levels, from beginner to advanced. Each trick includes detailed instructions.
Do puzzles come with solutions?
Yes, all puzzles include solutions, though we encourage trying to solve them independently first.
Technical Support
The website isn’t working properly – what should I do?
Clear your browser cache and cookies, or try using a different browser. Contact us if issues continue.
Why is my payment not processing?
This could be due to incorrect payment information or security checks by your bank. Verify your details and try again.
Gift Questions
Do you offer gift wrapping?
Yes, we offer premium gift wrapping for an additional fee. Select this option during checkout.
Can I include a gift message?
Absolutely! You can add a personal gift message during checkout at no extra charge.
For any other questions not covered here, please contact us through our website. Our customer service team is always happy to help!